Man With a Van Surrey Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Surrey provides removal, transport and related services to private and business customers. By making a booking, confirming a quotation or allowing our team to begin work, you agree to be bound by these Terms and Conditions.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, firm or company booking or receiving the services.

Services means removal, transport, loading, unloading, packing, dismantling, reassembly, or related services provided by Man With a Van Surrey.

Goods means the items, belongings, furniture, equipment or materials that are the subject of the Services.

Contract means the agreement between Man With a Van Surrey and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

Service Area

Man With a Van Surrey primarily operates within Surrey and surrounding regions, including local and longer-distance moves and collections to and from these areas. Acceptance of any booking is subject to availability, practicality of access and the specific requirements of the job. We may decline or amend a booking where distance, timing or access make the work unsafe, unlawful or impractical.

Booking Process

All bookings are subject to availability and acceptance by Man With a Van Surrey.

The Customer may request a quotation by providing details of the collection and delivery locations, type and quantity of Goods, access conditions, dates and times, and any special requirements such as dismantling, packing or heavy items. Quotations are based on the information supplied by the Customer and may be revised if that information is incomplete, inaccurate or changes prior to the work taking place.

A booking is not confirmed until Man With a Van Surrey has provided a written or verbal confirmation and, where required, the Customer has paid any deposit specified at the time of booking. Provisional dates or quotations without confirmation do not constitute a binding Contract.

The Customer is responsible for checking the details of the booking confirmation and must inform us promptly of any errors or changes. Any change to the date, time, addresses, scope of work, access conditions, or the nature or quantity of Goods may result in a revised quotation or additional charges.

Access, Parking and Customer Responsibilities

The Customer must ensure that suitable access and parking are available at both collection and delivery addresses. This includes obtaining any necessary permits, authorisations or visitor parking permissions. Waiting time, delays or fines arising from inadequate access or parking arrangements may be charged to the Customer.

The Customer must ensure that the premises are safe, that stairways and access routes are clear, and that any known risks, hazards or restrictions are disclosed in advance. The Customer must supervise the work where reasonably required and must not request that our team undertake any unsafe or unlawful activity.

Unless agreed as part of the Services, the Customer is responsible for packing and securing all Goods suitably for transport, particularly fragile or high value items. The Customer must also remove or secure fixtures, fittings and appliances (including disconnection of electrical, gas or plumbing services) prior to the arrival of our team, unless a separate agreement is in place.

Quotations and Pricing

Quotations may be provided as a fixed price, an hourly rate, or a combination approach, depending on the nature of the job. Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, ferry charges, storage costs, waste disposal fees and any local authority charges, which may be added where applicable.

Quotations are normally valid for a limited period from the date issued. Man With a Van Surrey reserves the right to withdraw or amend a quotation if the Customer does not confirm the booking within the validity period, or if there are significant changes to the scope of work.

We reserve the right to make additional charges where:

Access is more difficult than stated, where there are unexpected stairs, long carries or restricted entry.

The volume or weight of Goods exceeds that described at the quotation stage.

There are delays caused by the Customer or third parties, such as waiting for keys or paperwork.

Special handling, additional labour, dismantling or reassembly is required beyond what was initially agreed.

Payments and Deposits

Payment terms will be notified at the time of booking. For many jobs, a deposit is payable to secure the booking, with the balance due on or before completion of the Services. Longer-distance removals, larger moves or work involving multiple vehicles or staff may require higher deposits or full payment in advance.

Payment methods accepted will be communicated to the Customer. All charges are payable in pounds sterling unless expressly agreed otherwise. Man With a Van Surrey reserves the right to refuse to commence or continue the Services if payment is not made in accordance with agreed terms.

If payment is delayed or not received when due, Man With a Van Surrey may:

Charge interest on overdue sums at a reasonable statutory or contractual rate.

Retain Goods in our possession until payment is made in full, and charge reasonable storage fees and associated costs.

Terminate or suspend the Contract and recover any losses incurred as a result of the non-payment.

Cancellations and Changes

The Customer may cancel or amend a booking by giving notice to Man With a Van Surrey. As removal and transport resources are allocated and reserved for specific dates and times, cancellation charges may apply, particularly where short notice is given.

Unless otherwise specified in writing, the following will normally apply:

If the Customer cancels more than a specified number of working days before the booking date, any deposit paid may be refunded or transferred, subject to any reasonable administrative costs.

If the Customer cancels at shorter notice, part or all of the deposit, and in some cases a proportion of the quoted price, may be retained to cover lost bookings, staff allocations and vehicle scheduling.

Where the Customer requests a change of date or time, Man With a Van Surrey will use reasonable efforts to accommodate the change, but availability cannot be guaranteed. Rescheduling may be treated as a cancellation and re-booking if resources cannot be reassigned without loss.

Man With a Van Surrey may cancel or amend a booking where circumstances beyond our reasonable control arise, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, staff illness or safety concerns. In such cases we will seek to rearrange the work at the earliest practicable opportunity. Our liability for such cancellation will be limited to any deposit or pre-payment received for the affected Services, and we will not be responsible for indirect or consequential losses.

Items Excluded from Carriage

Unless expressly agreed and lawful to do so, Man With a Van Surrey will not carry:

Illegal, dangerous, explosive, flammable, corrosive or toxic substances.

Cash, jewellery, precious metals or stones, deeds, securities, or other highly valuable or irreplaceable items.

Perishable goods requiring specific temperature control or urgent delivery conditions.

Livestock, pets, plants or any living creatures.

Waste, rubble, hazardous materials or items requiring specialist disposal that we are not licensed to handle.

The Customer is responsible for declaring any unusual or high value items before the quotation is given, and for complying with all applicable laws and safety requirements. If prohibited or undeclared items are included without our knowledge, Man With a Van Surrey may remove or decline to move them, and the Customer may be liable for any resulting loss, damage, costs or penalties.

Waste Regulations and Disposal

Man With a Van Surrey operates in accordance with relevant waste and environmental regulations. We are not a general waste collection service and will only remove items where lawful and practical to do so as part of the agreed Services.

Where we agree to take items for disposal, these will be limited to domestic or commercial goods that can be legally transported and disposed of at licensed facilities. Additional charges may apply for disposal, recycling, local authority fees, specialist handling of bulky items, or items requiring proof of disposal.

The Customer must not request or permit the team to fly-tip or dispose of items unlawfully. The Customer remains responsible for any waste or items that we do not expressly agree in writing to remove, including any items left at the property after completion of the Services.

Liability for Loss and Damage

Man With a Van Surrey will take reasonable care in handling and transporting Goods and will use appropriate methods and equipment for the work. However, there are limits and exclusions to our liability as set out below.

We will not be liable for loss or damage arising from:

Packing that has been carried out by the Customer or third parties where we have not packed or secured the items.

Inherent defects, weaknesses or pre-existing damage in Goods, including furniture that is old, assembled flat-pack items, or items not designed to be moved once assembled.

Normal wear and tear, minor marks or scuffs that may occur despite reasonable care, particularly in tight access areas.

Loss, damage or delay caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, accidents, severe weather, public disturbances or acts of third parties.

Loss of profits, loss of use, business interruption, emotional distress or any indirect or consequential loss.

Where we are liable for loss of or damage to Goods due to our negligence, our liability will normally be limited to the reasonable cost of repair or replacement, taking into account the age, condition and market value of the Goods, subject to any applicable statutory rights. Higher levels of protection may be available if specifically agreed in writing in advance of the job.

The Customer must inspect Goods as soon as reasonably possible on completion of the Services. Any apparent loss or damage should be reported to us promptly, with supporting details and evidence. Failure to notify us within a reasonable period may make it more difficult to investigate and may affect our ability to consider a claim.

Customer Indemnity

The Customer agrees to indemnify Man With a Van Surrey against all losses, liabilities, damages, costs and expenses arising from:

Failure to comply with these Terms and Conditions.

Provision of inaccurate information regarding the Goods, access or nature of the work.

Inclusion of prohibited, hazardous or illegal items in the Goods.

Damage to property or injury to persons caused by the Customer or third parties under the Customer's control.

Delays and Waiting Time

Man With a Van Surrey will use reasonable efforts to arrive at the agreed time and complete the work within the estimated duration. However, timings are estimates and may be affected by traffic, access conditions, loading complexity and other factors.

If the start or completion of the work is delayed due to reasons outside our control, including waiting for keys, paperwork, payment, access to premises or other parties, additional waiting time charges may apply at the agreed hourly rate or a reasonable rate notified to the Customer.

Subcontracting

Man With a Van Surrey may, where appropriate, use carefully selected subcontractors or partner companies to carry out all or part of the Services. The same standards of care will apply. The Contract remains between the Customer and Man With a Van Surrey, and these Terms and Conditions continue to apply.

Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the driver or team leader on the day if possible, so that we have an opportunity to address it. For issues that cannot be resolved on site, the Customer should contact Man With a Van Surrey promptly with full details.

We will review any complaint in good faith and seek to reach a fair resolution. Where agreement cannot be reached, the parties may consider using mediation or other alternative dispute resolution methods before resorting to legal action, where appropriate.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man With a Van Surrey.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement and Updates

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Man With a Van Surrey and the Customer in relation to the Services. No verbal statement or representation will alter these Terms and Conditions unless confirmed in writing.

Man With a Van Surrey reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless changes are agreed in writing with the Customer.